Shipping policy

DELIVERY 
We offer Melbourne-wide delivery Monday-Friday, subject to delivery fees. To organise timber deliveries, please contact us at (03) 9846 2222.

Templestowe Timber & Hardware treat every order with importance, and will endeavour to ensure on-time deliveries. We will endeavour to do our best to meet delivery date preferences, however, cannot guarantee dates due to stock levels and driver availability.

Access on building sites must be arranged and guaranteed prior to delivery. A surcharge will apply for deliveries where the driver is unable to unload upon arrival at site.

We will advise you when a product must be ordered in as it can result in longer delivery wait times.

CLICK & COLLECT
All items are available for local pickup in store (subject to stock levels) - simply choose "Local Pickup" as the delivery method in the checkout. You will be notified via email or phone once your order is ready for pickup in store.

DAMAGES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Please see our Refund Policy for further information.